Contact Us
Get to Know Venlis
At Venlis, we believe personal style should feel like your own. Clothing can be a way to express yourself, bring confidence to everyday moments and explore something new without leaving behind what makes you comfortable.
Our aim is to make discovering clothing online feel more approachable. Whether you are refreshing your wardrobe or looking for a new outfit, we want your experience with Venlis to be straightforward, enjoyable and supported by clear communication.
Our Direction and Purpose
Our vision is to make personal style feel accessible, with room for different tastes, preferences and everyday routines. Rather than telling you how to dress, we want to help you find inspiration for a wardrobe that feels right for you.
Our mission is to simplify the shopping journey, from exploring product information to getting help with an order. We value wearable style, practical choices and the opportunity to learn from our customers' questions and feedback.
A Conversation, Not Just a Purchase
We know that shopping for clothing online can come with questions. You may want to understand sizing, check an item detail, follow a delivery or find out how to request a return. You are welcome to contact us before or after placing an order.
Customer feedback also helps us understand what matters most to you. If there is something you would like us to know about your shopping experience, please share it with our team.
Reach Our Customer Support Team
Email
support@venlis.co
Customer service hours
9:00 AM–6:00 PM on weekdays (Monday–Friday).
Expected response time
We aim to respond to questions within 24–48 hours. Messages received outside our service hours will be reviewed when our team returns. Weekend messages or periods of high enquiry volume may require additional time.
You can email us at any time, even when our team is offline. If you are waiting for a reply, please check your spam or junk folder in case our response has been filtered there.
What We Can Help With
- Product enquiries: Questions about item details, sizing information and care guidance.
- Order support: Questions about your purchase, order confirmation or shipping updates.
- Returns and exchanges: Guidance on submitting a request under our Return & Refund Policy.
- Delivery concerns: Help with tracking questions or reporting a missing or damaged parcel.
- General feedback: Suggestions, questions and comments about your experience with Venlis.
Help Us Find the Right Information
When contacting us about an order, please include your order number, the email address used at checkout and a brief description of your question. If your enquiry concerns a particular product, include its name and the size or colour you selected.
For an incorrect or damaged item, clear photos of the item and packaging can help our team understand the issue. Please do not send passwords, full payment-card details or other sensitive credentials by email.
If you have additional information after sending your message, replying in the same email thread helps keep the details together.
The Business Behind Venlis
Venlis is operated by Research Network Technology Ltd.
Company name
Research Network Technology Ltd
Company address
1312 17th Street #692 Denver CO 8020
Customer support email
support@venlis.co
For a return, please follow the instructions in our Return & Refund Policy and the address provided with your return authorisation, rather than sending an item to the company address above.
Thank You for Choosing Venlis
We appreciate the opportunity to be part of your wardrobe. Our commitment is to work toward a helpful, respectful shopping experience and to make it easier to get in touch when you need support.